FAQ

Q: What payment methods do you accept?

A: We accept Visa, Mastercard, American Express, PayPal, and Shop Pay. All transactions are secured with 256-bit encryption and PCI-DSS compliance.

Q: Is my payment information safe?

A: Absolutely. We use military-grade SSL encryption and never store raw card data. Look for the padlock icon in your browser for verification.

Q: My payment failed – what should I do?

A: Try these solutions:

Ensure billing address matches card records

Contact your bank to approve international transactions

Attempt payment through PayPal as guest checkout

Q: What are delivery timelines?

A:US Orders: 7-12 business days via premium carriers

Global: 10-18 business days (tracking provided)

Note: Customs clearance may add 3-5 days

Q: Do you offer free shipping?

A: Yes – US orders over $200 receive complimentary expedited shipping.

Q: Can I track my order?

A: Yes. A tracking number will be emailed within 24hrs of dispatch.

Q: Will I incur extra fees?

A:No, we cover all expenses

Q: What if my package shows delivered but isn’t received?

A: File a claim with the carrier immediately. We’ll assist with investigations for lost packages after 7 business days.

Q: What’s your return policy?

A:Our natural crystal products absorb the essence of the sun and the moon, when it comes to your body and you have an energy link, we are unique to you, in order to ensure the purity of everyone's energy magnetic field, once sold, we do not recommend returning. If there is any other situation, please contact us via customer service

Q: Are your materials ethical?

A: Yes. We use:

925 Recycled Sterling Silver with 18K Gold Vermeil (5μm)

Conflict-free gems traceable via blockchain ID

Nickel-free hypoallergenic plating

Q: How do I maintain my jewelry?

A: We provide a professional jewelry cloth in the package. Avoid chemicals/abrasion. Store in provided anti-tarnish pouch.When adjusting the ring, please hold both ends of the ring and adjust carefully. For the rest, please refer to the jewelry care card in our package.

Q: How does Inlov protect the planet?

A: Our commitment goes beyond jewelry – it’s a pact with Earth:

1.Regenerative Material Sourcing 100% Recycled Precious Metals: Silver reclaimed from medical/tech waste, refined to 925 standard.

Closed-Loop Water Systems: Partner with Alliance for Responsible Mining to recycle 92% of production water.

Solar-Powered Craftsmanship: 78% of workshops run on solar microgrids.

2.Climate-Positive Operations Carbon Negative Shipping: We offset 200% of emissions via Gold Standard certified reforestation in Peru.

3.Ethical Stone Stewardship

Blockchain Traceability；Zero Cyanide Policy: Use proprietary ionic extraction tech, reducing soil impact by 65% vs traditional mining.

4.Circular Design Philosophy

Gemstone Rebirth Initiative: Retired jewelry is crushed into "healing sand" for community gardens.

5.Women-Centric Impact

1% For Her: Every purchase funds mineral rights education for women in gemstone communities.

Artisan Uplift: Partner with Fair Trade Gem Society to provide microloans to female lapidaries.

For every 3 full-price items purchased, we plant 1 tree via Eden Reforestation Projects.